Delivery takes place within 10 working days.

The extended timeframe allows us to ensure each order is handled with care, especially during busy periods like the lead-up to Christmas when order volumes increase.

Once your box is shipped, you’ll receive an email with a tracking number.

Please be aware that unforeseen delays may occasionally occur, and refunds cannot be issued in these instances. Rest assured, we’ll keep you informed and provide full transparency if any delays arise.

We appreciate your understanding and patience, and we’re excited to get your order to you! Postage is FREE to all UK postcodes.

All parcels are shipped via Royal Mail 1st Class Signed For, which requires a signature upon delivery. If your parcel doesn’t arrive on time, please contact Royal Mail for updates. If you need any further assistance, don’t hesitate to reach out—we’re here to help.

When you place an order, please know that we’re unable to offer refunds or exchanges once your products have been delivered, unless they arrive damaged or expired. If you do receive a damaged or missing item, just let us know within 14 days of receiving your order, and we’ll sort it out for you. If your box is lost or marked as delivered but hasn’t reached you, reach out to us within 14 days of the shipping date. Unfortunately, we won’t be able to offer refunds or replacements after this timeframe.

We take great care when packing your order, but we understand that mistakes can sometimes happen. If you’ve received the wrong item, we’re truly sorry for the mix-up! We're here to make it right and will do everything we can to resolve things quickly and with as little hassle as possible. Each situation is looked at individually, and we may ask for a bit more information, like photos, to help us find the best solution for you. Just let us know within 14 days of receiving your order, and we’ll take care of the rest!

We’re sorry to hear you think there might be an issue with your item. We take any concerns about quality seriously and would love to investigate further. Please share the details with us within 14 days, and if you can, include a few pictures to help us understand the issue better. We're here to make things right!

We always strive to ensure your items arrive in perfect condition, but we understand that sometimes things can go wrong. If you’ve received a damaged item, we’re truly sorry for the inconvenience! Please reach out to us within 14 days, and we’ll be happy to help.

We’re happy to cover your return postage costs if the return is due to our mistake, like if you’ve received the wrong item or if something arrives damaged or faulty.

However, if no fault is found after testing, we won’t be able to cover the postage for returning the item back to you. Don’t worry—we’ll keep you informed about any costs based on the item once the testing is complete.

If you’re not completely happy with how we’ve managed your return or replacement, we’d love to hear from you! Our goal is to make things right, so please don’t hesitate to reach out to our friendly customer service team at feedback@themaneclique.com. We're here to help!